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Ave Maria Care Ltd (“Ave Marie” “we”, “us”) are committed to protecting and respecting your privacy.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you provided at the time of requesting goods, services or information from us:
Information that you provide to us by filling in forms on our site www.avemariacare.co.uk (Our Site). This includes Contact Information such as name, email address, mailing address and phone number.
Information that you provide to us when you write to us (including by email).
Information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us, and we may record telephone calls for training and security purposes.
Information that you provide to us by completing surveys.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To ensure that content from Our Site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our goods and services.
We may also use your data, and/or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we and/or they may contact you about these. If you are an existing customer, we will only contact you by electronic means (fax, email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. We and/or any third party that we permit to use your data will not otherwise contact you by electronic means to provide you with information about goods and services which may be of interest to you, unless you have consented to this. If you are a new customer/member, we and/or any third party that we permit to use your data will only contact you by electronic means to provide you with information about goods and services which may be of interest to you if you have consented to this. If you do not want us to use your data in one or more of the ways mentioned above, or to pass your details on to third parties for marketing purposes, please let us know by contacting us at email@example.com or refer to additional instructions in the “Access to information” portion of this policy.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries and any other companies owned by the Directors of Ave Maria Care Ltd.
In addition to the above, we may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Ave Marie Sales or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service, or other property related services. These companies are authorized to use your personal information only as necessary to provide these services to us.
ACCESS TO INFORMATION
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or request it be deleted by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, which in some cases involving the collection and processing of financial data may require a retention period of 7 years.
If you wish to subscribe to any newsletter(s) that we offer, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at email@example.com
Similarly, you have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at any time.
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One of our team members Jemma has kindly written out her account of her journey through Ave Maria Care from a carer to a Manager. Jemma's journey hi...…Read More >>